Shipping Information

We believe in quality than quantity. We take time to make everything with love, For personalized necklaces and jewellery, it requires 3-8 business days to handcraft. It takes time to handcraft and test but when you're wearing it you'll know it was worth the wait. 

We always make sure orders are processed and prepared for shipping after production. Please note that orders are taken care of as they are received.  Expected delivery time is usually stated on the product page or provided when we issue your tracking number.


We will require at least 3 days to process and ship your orders. During this time we plead your patience as the number of orders may be too high especially during holiday and festive seasons!. Rest assured our agents are working hard daily to send out your respective orders. If your item contains custom or a personalized jewellery. Please allow a 5 - 8 days for engraving and customization if your order is a piece of personalized jewelry or watch
SHIPPING / DELIVERY ESTIMATES

United States & Canada: 

  • Processing time for custom made = 3-8 Days
  • Processing time for non-custom jewel =  2 Days
  • Delivery Time: 7 -12 Days
Australia / New Zealand
  • Processing time for custom made = 4-8 Days
  • Processing time for non-custom jewel = 2 Days
  • Delivery Time: 9 - 19 Days
United Kingdom / Ireland 
  • Processing time for custom made = 4-8 Days
  • Processing time for non-custom jewel = 2 Days
  • Delivery Time: 7- 19 Days
Philippines & South East Asia:
  • Processing time for custom made = 4-9 Days
  • Processing time for non-custom jewel = 2 Days
  • Delivery Time: 14 - 28 Days
Abu Dhabi, Emirates & Middle East 
  • Processing time for custom made = 4-9 Days
  • Processing time for non-custom jewel = 2 Days
  • Delivery Time: 7 - 15 Days
Central Europe 
  • Processing time for custom made = 4-9 Days
  • Processing time for non-custom jewel = 2 Days
  • Delivery Time: 7 - 21 Days
    Other European Countries:
    • Processing time for custom made = 4-9 Days
    • Processing time for non-custom jewel = 2 Days
    • Delivery Time: 10 - 21 Days

    Nigeria | Ghana | South Africa

    • Processing time for custom made = 5-10 Days
    • Processing time for non-custom jewel = 2 Days
    • Delivery Time: 15 - 35 Days - Nigeria
    • Delivery Time: 20 - 40 Days - South Africa
    • Delivery Time: 25 - 35 Days - Ghana

    *** All products are shipped for free. However, if you'd like to have items ship faster, We have faster shipping options which are available on check for an additional fee. 

    You can always track your order by logging into your account and click on the track button near your order details or by visiting our ORDER TRACKING PAGE
    **Shipping time can be affected by holidays, war, weather or customs in the receiving country post. Holidays include holidays observed in countries we ship from.

    Please take note that we do not have 100% control over logistics companies, The shipping arrival Times are estimated dates. Items can arrive earlier or later than the said date.  
    **Estimated delivery times do not include our processing, packaging, and engraving times - where applicable.
     

    BUSINESS DAYS & HOLIDAYS

    All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout. Packages do not ship on weekends or the following US holidays: S hipping might be affected by the following holidays: 
    • New Year’s Day
    • Martin Luther King Jr. Day
    • President's Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Columbus Day
    • Veteran's Day
    • Thanksgiving
    • Christmas
    • Chinese New year

    TRACKING ORDERS

    When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, You can click on the TRACK ORDER button in the email to see the results.
     
    I ENTERED THE WRONG ADDRESS, WHAT SHOULD I DO?
    The delivery address for an order must be a valid residential address - we will not be responsible for mistaken addresses. If you used a wrong address and we shipped your order, Unfortunately, the delivery address cannot be amended once the order has been shipped. You can make changes to your address within 48hrs after your order so please contact us ASAP when you discover this mistake. We have a 24/7 live chat support on site.    
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