Joseod Help Center

Accounts & General

Accounts & General FAQs

Are you a registered company?

What is your location

Where do you ship from?

Are accounts required?

Can i just create an account?

I placed an order but i cannot login or see my orders

Orders & Payment

Placing Orders

Can i place an order without an account

Can i place an order with my email only?

Do i get updates about my order?

Can i receive updates in Messenger?

I did not receive a confirmation email

Can i change my email

Where do i enter my custom text?

I do not see the box for custom text. What do i do?

I want to change my custom name

How can i upload my photo?

Can i cancel my orders?

Production FAQs

How long does production take?

Can i make changes?

Payments FAQs

How does Payment work here?

What if i do not have a PayPal account?

Do you accept all major Credit/Debit cards?

I was charged but did not get any confirmation

Wrong Zip code! My card was charged

I cannot complete my transaction

Do you offer offline payments?

Shipping & Delivery

Shipping | Tracking | Delivery

How long does shipping take?

Can i track my order

My tracking number is not working

Do i get any shipping update?

I did not get any shipping update

Its been weeks and no tracking update

My order says delivered but i did not get it

My item says "Sent back to sender"

My name was wrongly spelt

I received the wrong color!

My item was broken on arrival

Why do i receive 2 different packages?

I ordered more than one item but i recieved one

What is the difference between order number and tracking number?

Can i track my order with just the order number?

How Are Days Counted

My tracking number says PENDING

Are There Shipment Delays In Holidays?

Refund & Returns

Returns & Refunds

Can i get a refund?

How can i start a return?

How long does refund take?

Where do i get my refund

Are shipping fees refundable

Collaboration & Affiliate

Influencers & Affiliates

Do you work with influencers?

Do you have an affiliate program

Holidays & Shipment Delays

Holiday Information

When is considered holidays?

Can i order on holidays?

What Months Are Affected By Holiday Delays

How long does production take?

How long will shipping take?

Other holiday delay period?

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