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Joseod Help Center

Accounts & General

Accounts & General FAQs

Are you a registered company?

What is your location

Where do you ship from?

Are accounts required?

Can i just create an account?

I placed an order but i cannot login or see my orders

Orders & Payment

Placing Orders

Can i place an order without an account

Can i place an order with my email only?

Do i get updates about my order?

Can i receive updates in Messenger?

I did not receive a confirmation email

Can i change my email

Where do i enter my custom text?

I do not see the box for custom text. What do i do?

I want to change my custom name

How can i upload my photo?

Can i cancel my orders?

Production FAQs

How long does production take?

Can i make changes?

Payments FAQs

How does Payment work here?

What if i do not have a PayPal account?

Do you accept all major Credit/Debit cards?

I was charged but did not get any confirmation

Wrong Zip code! My card was charged

I cannot complete my transaction

Do you offer offline payments?

Shipping & Delivery

Shipping | Tracking | Delivery

How long does shipping take?

Can i track my order

My tracking number is not working

Do i get any shipping update?

I did not get any shipping update

Its been weeks and no tracking update

My order says delivered but i did not get it

My item says "Sent back to sender"

My name was wrongly spelt

I received the wrong color!

My item was broken on arrival

Why do i receive 2 different packages?

I ordered more than one item but i recieved one

What is the difference between order number and tracking number?

Can i track my order with just the order number?

How Are Days Counted

My tracking number says PENDING

Are There Shipment Delays In Holidays?

Refund & Returns

Returns & Refunds

Can i get a refund?

How can i start a return?

How long does refund take?

Where do i get my refund

Are shipping fees refundable

Collaboration & Affiliate

Influencers & Affiliates

Do you work with influencers?

Do you have an affiliate program

Holidays & Shipment Delays

Holiday Information

When is considered holidays?

Can i order on holidays?

What Months Are Affected By Holiday Delays

How long does production take?

How long will shipping take?

Other holiday delay period?

Didn’t find what you were looking for? Contact us. Contact

MsBritbrat1986: Custom Photo Ring Review

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